WHAT WE OFFER
Consultations are by appointment only except for accidents and emergencies. Our surgery operates on the system called "Better Access" which means we try to have most of the appointments available"on the day" when patients need to be seen. Hence very few appointments are pre-booked. Patients are requested to inform the staff if it is an urgent matter, so that we can prioritise their appointment.Generally new appointments are allocated 30 minutes and regular appointments are allocated 15 minutes.
Patients can "Prebook" annual check-ups, an appointment for several problems, Medicals for Insurance, Drivers licence etc. and minor surgical procedures in advance with the doctor of their choice. If you think your appointment might take longer than 15 mins please advise the staff when the appointment is being booked. If you are unable to attend your appointment, please let us know so that we can accommodate another patient.
To reduce your waiting time for your appointment you can do the following
- Ring 10 minutes before your appointment to confirm the time.
- Make sure that you make a long appointment if you need more time
If you think that you will need to make use of an interpreting service during your consultation, please inform the staff when you make an appointment so that we can make prior arrangements.
Patients are generally requested to consult a doctor to obtain repeat scripts. Under some circumstances a repeat script for treatment previously prescribed and taken regularly may be obtained without seeing a doctor. A fee of $45.00 will be charged for these scripts. This charge is not refunded by Medicare. Please give the full details of the medication and allow 24 hours to deal with your request.
In addition to all the general medical services, we also provide:
Spirometry (lung function tests)
Audiometry (hearing tests)
Cryotherapy (freezing of skin lesions)
Immunisations (including travel vaccinations and advice)
Medicals for employment, drivers licences etc.
A range of minor surgery, including removal of skin lesions
Child health services
Mental Health Services
Skin cancer checks
Health checks for all ages
A dietitian offers dietetic services and also manages the chronic disease care-plans. For out of pocket costs for these services please check with staff.
CHRONIC DISEASE MANAGEMENT
At Maranoa Medical Centre, chronic disease prevention and management is a primary focus of care. This includes addressing risk factors such as obesity, hypertension, smoking and alcohol consumption through patient centred education. The following consultations are bulk billed.
GP management plans assist patients with chronic or terminal conditions to address their specific needs and coordinate care utilising a chronic disease coordinator and their preferred GP. This may also require multidisciplinary team based care arrangements with other allied health providers or specialists.
The 45-49 year old comprehensive health assessment identifies risk factors for diseases such as diabetes, cardiovascular disease, osteoporosis and obesity by exploring lifestyle and family history. It involves a thorough history and examination, investigations and provides lifestyle advice.
Over 75 health assessment is an opportunity to identify health issues and discuss interventions to improve quality of life that may not be discussed during a standard consultation. This is available for everyone over 75 on an annual basis.
Health assessments for Aboriginal and Torres Strait Islander people allow an opportunity to encourage earlier detection and intervention matched to their individual needs in a culturally safe environment.
A doctor is always on call for accidents or urgent medical problems for patients who normally attend this surgery. Patients requiring after hours attention are requested to ring 07-4622 2266. A recorded message will advise the caller how to contact the doctor on call. A private fee will be charged for all after hours consultations for all patients.
Home visits are made when circumstances warrant. Usually a doctor will do the home visit on the day requested. However non-urgent matters may be booked at a more convenient time. Doctors also do regular visits to Pinaroo and Westhaven nursing homes on Tuesdays and Thursdays.
Occasionally patients will be invited to complete a questionnaire on their views of the practice and how we can improve our service. These are completely confidential. If you are unhappy with any aspect of the care you receive from this practice, we are keen to know about it. Please feel free to talk to your doctor or the practice manager about any problems you have with the service we provide. We believe problems are best dealt with, within the practice. We might be unaware of the problem that concerns you. However, if you feel there is a problem you want to take up outside of the practice, you may prefer to contact the Queensland Government Centre for handling complaints.
The address is: Office of the Health Complaints
P.O. Box 13281
400 George St, Brisbane, QLD 4003
Phone :133646 or see their website here.
Any hospital admissions will be managed by the hospital doctors. Once discharged, patients can return to their regular doctor for ongoing care.